Me and my fianc own a 2013 road glide ultra we purchased from Tim about a year ago... Tim told us it would never be an issue to arrange a pick up if I ever had trouble.. I have the Harley ESP and had a tire issue and me and my fianc both called and we were told we live too far away and I would have to rent a uhaul even though ESP should cover the pickup. I ended up calling republic Harley last week and they already picked up motorcycle today.